Dispatcher

Date Posted: 2/19/2026
Department: OTR - Canada
Type of Employment: Full Time

Available at Location(s):
Claresholm, Alberta
4134 3 St. East
Claresholm, AB T0L 0T0

Dispatcher

Full- time

Claresholm, AB 

As a dispatcher you will be responsible for:

• The coordination of the operations of Watt & Stewart.
• Your duties will include updating of Customers, Drivers and the Operations team.
• Planning the trucks and freight, in the most efficient way possible to meet company and customers needs.
• The successful candidate must work well with others, possess good problem-solving skills and have strong communications and computer skills. 
• You will need to work well in a high paced, dynamic, team environment and be able to multi-task well in the ever-changing environment of transportation, to help meet customers needs. 

How you’ll help:

• As part of our Dispatch team you will operate as a point of contact for the drivers, shippers and customers.
• Communicate specific freight requirements and procedures to the drivers, e.g. load details and freight bill numbers and confirming we have proper equipment to complete the job.
• Assist drivers in planning and coordinating deliveries and pick ups. This will require monitoring the drivers Hours of Service and available miles
• Planning pickups and deliveries that work into the drivers and customer’s schedule. 
• Work with customers to determine truck volume needs and create a plan to successfully deliver power that fits into their delivery needs.
• Work with the sales and operations team to create a plan and dispatch the trucks appropriately, to make the plan work best for the customer and Watt & Stewart.
• You will keep the dispatch systems up to date and organized.
• Report fleet performance to operations and management.
•  Monitor and report KPI’s.
• Monitoring and assurance that cost per mile is aligned with projections for, driver productivity, empty miles.
• Relaying any delays to customers and/or drivers. 

Responsibilities:

• You will be working with our driving fleet to guide and assist them.
• Manage drivers start and end times to meet company needs.
• The capability and willingness to resolve trouble issues.
• Assisting in the supply chain, from customers request, to delivery, in an efficient and cost-effective manner.
• Manage a high level of email volume.
• Receive orders from customers via email and phone, negotiate competitive rates, provide proper documentation and ensure delivery schedules are met.
• Follow- up to ensure deliveries are on schedule according to the logistical plans of the team.
• Assist the team to determine the best way to ship, negotiate rates and provide all the necessary documentation.
• Be familiar with piecing together cargo on a flatbed trailer, setting up permits and equipment necessary to haul the customer’s cargo.
• Schedule and coordinate client orders, equipment, and manpower within the dispatch software.
• Coordinate schedule for drivers and loads
• Update trucks daily inside dispatch software using our GPS tracking software
• Assist in obtaining permits for trucks and equipment travelling to sites as required
• Communicate daily operations with management
• Assist management with project/load quoting

Qualifications:

The successful applicant will have:

• Experience in transportation planning and scheduling in a computer dispatch system
• A Strong knowledge of Canadian/ United States geography and a solid understanding of time and distance
• A working understanding of the Hours of service regulations. 
• Must have proven team leadership experience or at least three years, preferably in a transportation setting, with excellent administrative, organizational, training and time-management skills
• Secondary education (college diploma) or minimum high school diploma with equivalent experience
• The ability to simultaneously handle multiple customers, tasks and issues in a professional manner, showing a consistent sense of urgency, while maintaining acute attention to detail
• Experience developing effective and systematic methods to ensure process integrity is maintained when in a fast-paced, high-demand environment
• Capacity to quickly comprehend and apply policies while recognizing opportunities to suggest improvements
• Be proficient in MS Office applications (Outlook, Word, and Excel) to leverage communication and analytical skills
• A willingness and availability to participate in an after hours and weekends call schedule
• be able to commute to the office in Claresholm