Date Posted: 2/25/2025
Department: OTR - Canada
Type of Employment: Full Time
Available at Location(s):
Claresholm, Alberta
4134 3 St. East
Claresholm, AB T0L 0T0
Dispatcher
Full- time
Claresholm, AB
As a dispatcher you will be responsible for:
The coordination of the operations of Watt & Stewart.
Your duties will include updating of Customers, Drivers and the Operations team.
Planning the trucks and freight, in the most efficient way possible to meet company and customers needs.
The successful candidate must work well with others, possess good problem-solving skills and have strong communications and computer skills.
You will need to work well in a high paced, dynamic, team environment and be able to multi-task well in the ever-changing environment of transportation, to help meet customers needs.
How you’ll help:
As part of our Dispatch team you will operate as a point of contact for the drivers, shippers and customers.
Communicate specific freight requirements and procedures to the drivers, e.g. load details and freight bill numbers and confirming we have proper equipment to complete the job.
Assist drivers in planning and coordinating deliveries and pick ups. This will require monitoring the drivers Hours of Service and available miles
Planning pickups and deliveries that work into the drivers and customer’s schedule.
Work with customers to determine truck volume needs and create a plan to successfully deliver power that fits into their delivery needs.
Work with the sales and operations team to create a plan and dispatch the trucks appropriately, to make the plan work best for the customer and Watt & Stewart.
You will keep the dispatch systems up to date and organized.
Report fleet performance to operations and management.
Monitor and report KPI’s.
Monitoring and assurance that cost per mile is aligned with projections for, driver productivity, empty miles.
Relaying any delays to customers and/or drivers.
Responsibilities:
You will be working with our driving fleet to guide and assist them.
Manage drivers start and end times to meet company needs.
The capability and willingness to resolve trouble issues.
Assisting in the supply chain, from customers request, to delivery, in an efficient and cost-effective manner.
Manage a high level of email volume.
Receive orders from customers via email and phone, negotiate competitive rates, provide proper documentation and ensure delivery schedules are met.
Follow- up to ensure deliveries are on schedule according to the logistical plans of the team.
Assist the team to determine the best way to ship, negotiate rates and provide all the necessary documentation.
Be familiar with piecing together cargo on a flatbed trailer, setting up permits and equipment necessary to haul the customer’s cargo.
Schedule and coordinate client orders, equipment, and manpower within the dispatch software.
Coordinate schedule for drivers and loads
Update trucks daily inside dispatch software using our GPS tracking software
Assist in obtaining permits for trucks and equipment travelling to sites as required
Communicate daily operations with management
Assist management with project/load quoting
Qualifications:
The successful applicant will have:
Experience in transportation planning and scheduling in a computer dispatch system
A Strong knowledge of Canadian/ United States geography and a solid understanding of time and distance
A working understanding of the Hours of service regulations.
Must have proven team leadership experience or at least three years, preferably in a transportation setting, with excellent administrative, organizational, training and time-management skills
Secondary education (college diploma) or minimum high school diploma with equivalent experience
The ability to simultaneously handle multiple customers, tasks and issues in a professional manner, showing a consistent sense of urgency, while maintaining acute attention to detail
Experience developing effective and systematic methods to ensure process integrity is maintained when in a fast-paced, high-demand environment
Capacity to quickly comprehend and apply policies while recognizing opportunities to suggest improvements
Be proficient in MS Office applications (Outlook, Word, and Excel) to leverage communication and analytical skills
A willingness and availability to participate in an after hours and weekends call schedule
be able to commute to the office in Claresholm
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